Why did my VMs shut down unexpectedly?

Sometimes, it can be challenging to understand how a Skytap VM ended up in a powered off or suspended state.

Below are some steps that you can take to identify the cause:

1. Review Skytap activity tab from within the environment in question
   1. You may need to review the full auditing log of the environment, which can be accessed from the bottom of the activity tab
2. Look to see if automatic power options are enabled in the environment
3. View the Skytap Health Dashboard to see if there are any ongoing Skytap infrastructure issues
4. Check for emails from notify@skytap.com or skytapnotify@skytap.com

Other possible causes:

If recent activity (auditing) in the Skytap environment does not show an indication of the VMs having been intentionally powered off or suspended by a user, it is very likely that the guest OS initiated the shutdown, whether it is by sleep/hibernation, or an issue within the operating system (e.g. blue screen of death). To investigate this further, in-guest events/logging are a good starting point.

Reference Links:

"Why was my VM shut down or suspended?": https://help.skytap.com/troubleshooting-why-did-my-vm-suspend-or-shut-down.html

"Viewing recent activity for an environment": https://help.skytap.com/environment-activity.html

"Automatically shut down or suspend inactive environments": https://help.skytap.com/auto-shutdown.html

"Viewing the Skytap Health Dashboard": https://help.skytap.com/status.html