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  1. Skytap Support
  2. Troubleshooting 101

Troubleshooting 101

Frequently asked questions and simple guides to help troubleshoot Skytap related issues.

Troubleshooting Guidance

  • I'm unable to login into my VM
  • Connectivity Checker: Client Connection fails
  • Handling import failures caused by missing or corrupted files
  • Resolving VM import error "Your hardware version can’t be downgraded"
  • Windows VM time is not updating
  • Preventing unintended repeating characters in HTML5 SRA sessions with Linux VMs
See all 17 articles

Tips & Ideas Towards Diagnosis

  • Connectivity Checker: Latency is high or very high
  • Using SCP for network testing
  • Why did my VMs shut down unexpectedly?
  • Initial VPN troubleshooting steps

Troubleshooting Tools

  • How to capture packets in IBM i LPARs
  • Installation and use of iperf3
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