High latency can be caused by a few different sources, including the configuration of the network you are on, unusually high internet usage along the route of your connection, configuration of your local computer, geographic distance, or faulty/congested routing systems along the network route.
Skytap recommends a latency of 150 ms or less; with a latency greater than 150 ms you may be able to use Skytap VMs but may experience some difficulties. If your latency is above 250 ms you will likely experience slow mouse activity, slow window movement, slow response from pressed keys and mouse clicks, etc.
The following recommendations may help improve latency and your experience when connecting to VMs in Skytap:
- If connecting over a wireless or cellular network, these networks tend to introduce more latency in the connection. Please try connecting over a wired network which should result in improved latency, and re-running the test.
- If you are connecting through a VPN, try disabling the VPN and see if latency improves, or try enabling the VPN if it is off.
- Try connecting from a different location or network, for example, if you are connecting from work, try connecting from home. Try also connecting from a different computer and see if latency improves.
- Verify which region you are running the connectivity checker test to and where are you physically located. You may need to reach out to your Skytap provider or administrator to determine what regions are available to you. If you select a region that is not the closest to you, geographically, the additional distance of the connection may introduce extra latency. Closer locations may prove to have a lower latency.
Using the Connectivity Checker: https://help.skytap.com/connectivity-checker.html
Interpreting Connectivity Checker results: https://help.skytap.com/connectivity-checker-results.html
Access requirements: https://help.skytap.com/vm-access-requirements.html
Understanding regions: https://help.skytap.com/understanding-regions.html