Not receiving data from webhook

Common troubleshooting steps if no webhook data is being received.

Items to check/confirm

• Confirm the webhook address is pointing to the right destination, including the correct webhook URL
• Ensure the certificate pairing is valid in Skytap webhook settings and your destination server (receiving endpoint) 
• Confirm the destination server is running correctly and listening on port 443
  
• Is your destination server publicly available? A public webhook URL endpoint is required to receive webhook data
• If the webhook request encounters an error when hitting your endpoint, it could fail silently making it seem as if the webhook did not arrive. Validate that your API is configured correctly
  
• If you have the ability to do request tracing on your endpoint, try to inspect the request object
  
• Confirm you are not blocking access via firewall rules

Test receiving webhook data using a free service

To check and confirm that your Skytap account is sending webhook data, you can choose to test receiving webhook data with several free services that are available on the Internet.

The following example uses the free service at beeceptor.com:

Enter an endpoint name. For example if you entered "webhooktest123", the webhook address would be:

https://webhooktest123.free.beeceptor.com

You can then retrieve a certificate by running:

# openssl s_client -showcerts -connect webhooktest123.free.beeceptor.com:443  </dev/null 2>/dev/null|openssl x509 -outform PEM

After entering the webhook endpoint, you can then view the webhook data in a shell/terminal or in browser.

Note that Skytap does not necessarily recommend any specific free service and that typically these endpoints are publicly viewable.

Reference Links

• Configuring the Skytap webhook service for audit data: https://help.skytap.com/webhook-audit-data.html#configuring-the-skytap-webhook-service-for-audit-data
• Configuring the webhook service for usage data: https://help.skytap.com/webhook-usage-data.html#configuring-the-webhook-service-for-usage-data
• Webhooks Testing tools: https://hevodata.com/learn/webhooks-testing/