Handling import failures caused by missing or corrupted files

Symptoms:

A VM import is failing with an error message indicating that there are missing or corrupted files found in the upload, and to check files and retry the upload.

Possible Causes:

• A file may be named incorrectly (for example, a 7z file may be named as a ZIP file)
• The file may be corrupted - either on import or on initial creation
• Upload may have been incomplete

Resuming an upload that was interrupted may lead to data corruption. Skytap recommends deleting the failed import job and creating a new one. 

Possible Solutions:

• Include an MD5 hash value during the import job
• Use SFTP instead of FTP for uploading files
• Make sure the transfer is complete before you click Create environment on the Imports page
• Re-upload all VM files
• Re-export the VM from source hypervisor

Reference Link(s):

Preparing x86 VMs and vApps for import: https://help.skytap.com/importing-vms-preparing-vms-for-import.html

Resolving import errors: https://help.skytap.com/imports-errors.html